Frequently asked questions What will appear on my statement after placing a credit card order...? What happens if I am not in to collect my order...? What do I do If I receive the wrong goods...? Are the orders sent discreetly...? Can I have my order delivered to a different address...? How do I order a product from the catalogue... ? Do I have to order batteries for my products... ? Can I place my order by telephone discreetly... ? Can I order without a Credit Card ... ? Are my Credit Card details safe on your website... ? What if the product I order is out of stock... ? How do I know that my order has been placed... ? What if I dont want to give out my email address when I order... ?
My order has not arrived, what do I do?1. Is the item in stock on the website? If this states something different and you have ordered overnight delivery, the goods will not be sent until all items are in stock - see our delivery info page. 2. This may be just a postal delay, make sure you have included the postcode on your order as this is the main reason post is sometimes delayed or lost. If your parcel still hasn't turned up after 14 days of receiving your "order despatch email" please contact us or visit the Royal Mail website at www.royalmail.com and type your recorded number in the box provided. Back to Top
I would like to place an order from outside the EU will I get charged VAT...?No you will not be charged VAT from anywhere outside the European Union, this is deducted automatically as soon as you input your country details on the order form when you checkout.
There is no need to be concerned as your credit / debit card is processed by Barclays Merchant Services, and will simply say Net Sales UK on any statement or bank slip giving no indication of your purchase.
What happens if I am not in to collect my order or miss a delivery...? If you are not in to collect your order, there will normally be a card put through your door for you to pick your parcel up from the local sorting office, they normally hold it there for a few weeks before returning it back to us. If you do not pick your parcel up and it is sent back to us, there will be another charge of £3.60 for the order to be re-delivered to you. Back to Top
What do I do If I receive the wrong goods...? In the unlikely event that we have sent out the wrong order to you, please call us on 0844 5875 167 and we will rectify our mistake immediately. We will issue you with a FREEPOST address which will cost you nothing to return.
Please note, while we appreciate the error was on our part, we reserve the right to debit your card if the items do not reach us within 28 days. Please see our returns page here for information on how to send something back to us. Back to Top
Are the orders sent discreetly...?Here at Gaynors Goodies we respect your privacy. All of our goods are packaged in a nondescript cardboard box with no indication of the contents inside, and doesn't mention our company name on the outside. You may order from our website with complete confidence and piece of mind. This is one of the reasons our customers stay with us. Back to Top
Can I have my order delivered to a different address...?Yes we will ship to a different address but we are sorry we cannot send an order to a PO Box, as this cannot be traced in any way. We understand that some customers may want us to deliver a parcel as a present or maybe that you wont be at your own home to accept delivery. We can easily deliver presents to your friends or maybe your order to your works address or elsewhere where you are able to accept delivery (totally discreetly of course!) Simply go to the the checkout as normal when you have finished browsing our catalogue. On the first page, choose the country. Then, fill in the name and address that your credit/debit card is registered to. At the bottom, click the box 'If you want to ship the purchase to an address other than the invoice address'. On the following page fill in the delivery name and address. Then, fill out your payment details and we will dispatch your order to the delivery address you specify.
How do I order a product from the catalogue...?Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order. Back to Top
Do I have to order batteries for my products ... ?No we want you to be able to use our products as soon as you get them if the mood takes you, so all electrical items now come complete with FREE batteries as standard.
Can I place my order by telephone discreetly... ? Yes, you may order any of our products discreetly by the telephone, as all of our products have a unique number next to them, you don't need to read out the names of the products when you order, so it's safe to order within earshot of colleagues and co-workers! Please make a list of the product numbers before you call our sales staff or we suggest adding your items to your shopping cart and then print out the shopping cart page before calling us.
Telephone sales on 0844 5875 167 Back to Top
Can I order without using my Credit or Debit card ... ?Yes.You may order any of our products online by simply adding the items to your basket then printing this out or telephoning us on 0844 5875 167 Please make cheque's or postal orders payable to "Gaynors Goodies" and send to the address below Gaynors Goodies Postal Orders
PO BOX 228
Hitchin
Herts
SG4 0WW
Are my Credit card details safe on your website ... ?Absolutely, your credit card details are 100% safe using bank approved SECPAY.Unlike normal transactions on the internet where the clear text is held on the website we use full 128-bit secure encryption, so no clear text is held on any website and only the bank authorises your transaction through their secure server, we don't even see your card details. Click here to learn more.
What if the product I order is out of stock ... ?You cannot order any out of stock products on our website, everything you can add to your basket is available to buy immediately. A lot of companies DO NOT hold stock the same as Gaynors Goodies, so be careful when ordering elsewhere.
How do I know that my order has been placed... ?When you place your order using your credit or debit card we will ask for a valid e-mail address, this is needed because as soon as your order is placed, confirmation will be sent to your e-mail address seconds after the transaction from our bank SECPAY, and from Gaynors Goodies with details of your order. You will also receive an email when your order has been despatched, provided you have included your email address on the form.
What if I dont want to give out my email address when I order ... ?If you would rather not give out your email address that's ok, your order will still be placed Gaynors Goodies has a no Spam policy which means we do not sell email addresses or give them out to anyone else. We only take your email address to send confirmation of your order, or to let you know the products are out of stock, or if there is a problem with your order.Your email is kept secure by us at all times. If you have any more questions that you need answering, please don't hesitate to contact us. Gaynors Goodies are registered under the Data Protection Act 1998 |
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