Gaynors Goodies Returns Policy

Please check first that your return falls within our requirements as laid out in our Guarantee (especially in terms of the health and safety regulations)

When you are sure that everything meets these requirements, please email us within 7 days at:
sales@gaynors-goodies.co.uk with your order number and the reason for your return or write to as at the address below.

Gaynors Goodies Returns
PO BOX 228
Hitchin
Herts
SG4 0WW

We strongly recommend you use Recorded Delivery for your return as we cannot be held responsible for items that get lost in the post.

Exchanges
You may exchange unused and unopened products that are not faulty up to 30 days for other product(s), there may be a redelivery charge to cover the return postage, however if the item is faulty or we have sent the wrong product, this charge is waived and you may use our freepost address email us here.

Faulty Items
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement within 30 days.

If you email us we can provide a free post return address.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.

All returned products are tested and will be sent back to you at your expense if they are found to be working.

Please clean the items before returning.

Clothing
Health and Hygiene restricts what we can and cant do in respect to returning intimate items of Lingerie.

What we can say is that if you try any clothing on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you.

If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.

Personal items such as items with a crotch area cannot be exchanged or refunded.

Undelivered Items
If you wish to have an order delivered again after missing a delivery or failing to pick up the parcel, shipping costs will apply.

Cancellations
You have the right to cancel the order at any time up to 7 working days starting the day after delivery. No questions asked.

If we have already dispatched your order, a full refund will be given minus any shipping costs on the return of the goods. If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges will be incurred by us from our courier firm so these will be deducted from your refund.

If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.

If you cancel your order before we have dispatched your goods then a full refund will be given minus any charges incurred by us for billing your card and then refunding your card.

To cancel an order you must do so in writing within 7 days.

Refunds are normally credited back to your card within 14 working days.

Please contact by email at sales@gaynors-goodies.co.uk with the subject Cancel my order.

If you need more information on our refund policy, please don't hesitate to call us on 0870 7650029

We comply with the consumer protection (Distance Selling) Regulations 2000.