Gaynors Goodies 14 Day Satisfaction Guarantee (Terms And Conditions)

At Gaynors Goodies we are aware of the fact that there is still a lot of uncertainty about the whole 'on-line shopping' concept out there - and for good reason! Many of you may have had bad on-line experiences in the past, and are wary of getting burned again. We totally understand this, and have therefore put together the following guarantee, in the hope that we can convince you of our status as serious on-line merchants - committed to providing our customers with the products that they want, whilst maintaining the highest levels of security and service.

If for any reason you are unhappy with your purchase we will gladly exchange the item or or give you a refund as long as the following conditions are met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

6. Personal items such as items with a crotch area cannot be exchanged or refunded.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods at your cost.

This does not affect your statutory rights.

Returning An Item
Please see our returns page here for information on how to send something back to us.

All returns requests MUST be notified to us in writing or by e-mail within 7 days of receiving the item/s

We comply with the consumer protection (Distance Selling) Regulations 2000.

Please do not hesitate to contact us if you require any more information.